Terms of Service

These Terms of Service ("Terms") govern your use of our website and medical aesthetic services provided by Beverly Hills Aesthetic Group. By using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website, scheduling appointments, or receiving medical aesthetic services from Beverly Hills Aesthetic Group, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Medical Practice and Professional Corporation

Beverly Hills Aesthetic Group operates as a Professional Corporation under California law and is owned and operated by licensed medical professionals. All medical procedures are performed under the supervision of licensed physicians in accordance with California Medical Board regulations.

3. Eligibility for Services

Age Requirements

• Patients must be 18 years or older for most aesthetic treatments
• Patients under 18 require parental consent and may have limited treatment options
• Certain treatments may have higher age requirements as determined by our medical team

Medical Eligibility

• You must be medically eligible for requested treatments
• You must provide accurate and complete medical history
• You must disclose all medications, supplements, and medical conditions
• We reserve the right to decline treatment if medically contraindicated

4. Appointments and Scheduling

Appointment Booking

• All appointments must be scheduled in advance
• Appointment availability is subject to provider schedules
• We reserve the right to confirm appointments via phone or email
• Walk-in appointments are not guaranteed

Cancellation Policy

• Cancellations must be made at least 24 hours in advance
• No-shows and late cancellations may incur fees
• Repeated no-shows may result in requirement for pre-payment
• Emergency cancellations will be considered on a case-by-case basis

Late Arrival Policy

• Patients arriving more than 15 minutes late may need to reschedule
• Late arrivals may result in shortened appointment times
• We strive to maintain schedules for all patients

5. Payment Terms and Policies

Payment Requirements

• Payment is due at the time of service unless other arrangements are made
• We accept cash, credit cards, and approved financing options
• Prices are subject to change without notice
• Package deals and promotions have specific terms and expiration dates

Insurance and Benefits

• Most aesthetic procedures are considered elective and not covered by insurance
• We will verify insurance benefits when applicable
• Patients are responsible for all costs not covered by insurance
• HSA and FSA cards may be accepted for qualifying procedures

Refund Policy

• Refunds are evaluated on a case-by-case basis
• Services already provided are generally non-refundable
• Package deals may have specific refund restrictions
• Disputes will be handled according to our complaint resolution process

6. Informed Consent and Medical Risks

General Risks and Considerations

• All medical procedures carry inherent risks including infection, bleeding, and allergic reactions
• Results may vary between individuals and cannot be guaranteed
• Multiple treatments may be necessary to achieve desired results
• Adverse reactions, though rare, can occur with any treatment
• Recovery times vary and may affect your daily activities

Consent Process

• Detailed informed consent will be obtained before each procedure
• You have the right to ask questions and seek clarification
• You may withdraw consent at any time before the procedure begins
• Post-treatment care instructions must be followed

7. Photography and Media Consent

Medical Documentation

• Before and after photographs may be taken for medical records
• Medical photographs are part of your confidential medical record
• Access to medical photographs is governed by HIPAA privacy rules

Marketing and Promotional Use

• Separate consent is required for marketing use of photographs
• You may decline marketing consent without affecting your treatment
• Marketing consent can be withdrawn at any time
• Images used for marketing may be edited or cropped

8. Limitation of Liability

Treatment Results

• We do not guarantee specific results from any treatment
• Individual results may vary based on many factors
• Before/after photos do not represent guaranteed outcomes
• Additional treatments may be necessary

Liability Limitations

• Our liability is limited to the cost of the specific service provided
• We are not liable for indirect, consequential, or punitive damages
• Claims must be brought within the statute of limitations period
• California law governs all liability determinations

9. Website Terms of Use

Acceptable Use

• Our website is for informational and appointment scheduling purposes
• You may not use our website for any unlawful purpose
• Automated access or data scraping is prohibited
• User accounts may be suspended for violations

Intellectual Property

• All website content is protected by copyright and trademark laws
• You may not reproduce content without written permission
• Patient testimonials and reviews remain our property
• Unauthorized use may result in legal action

10. Patient Responsibilities

Pre-Treatment Responsibilities

• Provide accurate and complete medical history
• Disclose all medications, supplements, and allergies
• Follow pre-treatment instructions
• Arrive on time for appointments
• Ask questions if you don't understand something

Post-Treatment Responsibilities

• Follow all post-treatment care instructions
• Attend follow-up appointments as scheduled
• Report any concerning symptoms or complications immediately
• Avoid sun exposure and other activities as directed
• Do not consume alcohol or certain medications as instructed

11. Compliance and Professional Standards

• We comply with all California Medical Board regulations
• Our facility meets all state licensing requirements
• We maintain professional liability insurance
• Staff members are appropriately licensed and trained
• We follow OSHA safety standards and infection control protocols
• Patient privacy is protected under HIPAA regulations

12. Dispute Resolution

Internal Resolution Process

• We encourage patients to discuss concerns directly with our staff
• Formal complaints may be submitted in writing
• We will investigate and respond to complaints promptly
• Our goal is to resolve issues fairly and professionally

External Options

• Unresolved medical concerns may be reported to the California Medical Board
• Consumer complaints may be filed with appropriate state agencies
• Legal disputes are subject to California jurisdiction

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the modified terms. Material changes affecting medical care will be communicated directly to active patients.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect our original intent.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any legal disputes will be resolved in the courts of Los Angeles County, California.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

17. Emergency Contact